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Freshdesk
Premium

Freshdesk

Create custom support ticket forms in WordPress and send submissions to your Freshdesk account.

How to Integrate Forms with Freshdesk in WordPress

Turn forms in WordPress into Freshdesk support tickets

Use the Freshdesk premium integration to create custom support ticket forms on your WordPress website and push submissions to your Freshdesk account.

You can create a form automatically by choosing New Ticket or one of your Freshdesk forms when you add a new form in WS Form.

You can also use any form created in WS Form and add a Freshdesk action that runs when the form is saved, submitted, or both. The premium integration supports field mapping, custom mapping, tag mapping, and file attachments for Freshdesk tickets.

  • Automatic form creation

    Create a Freshdesk ticket form automatically from New Ticket or one of your Freshdesk forms.

  • Flexible action timing

    Run the Freshdesk action when a form is saved, submitted, or both.

  • Map fields and files

    Map form fields, custom values, tags, and file uploads to Freshdesk tickets.

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  • I was surprised with how easy the integrations were, and the UI is solid. If I need a full-featured form plugin, I will be coming back!

    – frooney

Frequently Asked Questions

How do I integrate WordPress with Freshdesk using WS Form?

Install the Freshdesk add-on, connect it in WS Form settings with your Freshdesk subdomain and API key, then either create a Freshdesk form automatically or add a Freshdesk action to an existing form. For full setup guidance, visit the Freshdesk guide.

What does the Freshdesk add-on do?

The Freshdesk add-on lets you create custom support ticket forms on your website that are pushed to your Freshdesk account.

Can WS Form create a Freshdesk form automatically?

Yes. You can create a form automatically by selecting the Freshdesk tab when adding a new form, then choosing New Ticket or one of your Freshdesk forms.

Can I use an existing WS Form with Freshdesk?

Yes. You can use any form created in WS Form and add an action so it is submitted to Freshdesk when a user saves or submits the form.

What mapping options are available for Freshdesk?

The add-on supports field mapping, custom key/value mapping, and tag mapping for Freshdesk fields.

Can I attach files to Freshdesk tickets?

Yes. Add at least one file upload field to your form, then map that file upload field in the attachments section of the Freshdesk action settings.

When can the Freshdesk action run?

You can choose to run the Freshdesk action when the form is saved, submitted, or both.

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Premium integrations require WS Form PRO and are not compatible with WS Form LITE.

Documentation

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