• Knowledge Base

Troubleshooting

• 400 Bad Request Message

  A 400 error will typically occur if the client (i.e. your browser) makes a bad request to the server.

• 401 Unauthorized Error Message

  A 401 unauthorized error message indicates that the request has not been applied because it lacks valid authentication credentials for the target resource.

• 403 Forbidden Error Message

  A 403 Forbidden error message while editing your form may be the result of your hosting provider using mod_security.

• 404 Not Found Error Message

  This article can help if you are receiving a 404 error when editing or submitting a form.

• Authorize Accept Gets Stuck on Loading

  If the Authorize Accept gets stuck on loading, it may because your hosting is not configured with a required Content-Security-Policy directive.

• Email Notifications Not Working

  WS Form sends emails using a built-in function provided by WordPress called wp_mail. This is the same function used by other WordPress form plugins. Sending emails from WordPress can be made more reliable using these tips.

• Error “Could not instantiate mail function” When Sending Emails

  This article provides some possible solutions to this WordPress error message.

• File Upload Issues

  Learn how to diagnose file upload issues cause by client and server misconfiguration.

• File Uploads Appear as Code in Email

  If your email is interpreting file uploads as jumble of letters (also know as Base64 encoding), you will need to disable inline images in emails.

• Form Won’t Update on Front-End

  Addressing form update issues on your website's front-end, covering potential causes like unpublished changes and page caching.

• Google Sheets Disconnects

  How to reconnect to Google Sheets if the connection fails.

• How to Fix Zapier Not Retrieving Submissions

  This article outlines solutions to some common reasons Zapier may be unable to retrieve form submissions from your website.

• Images are Not Showing in Emails

  There are two reason why images might not be showing in your email.

• Installation Troubleshooting

  WS Form is designed to work with without requiring any additional software or configuration to WordPress.

• Invalid Token Format Error

  If you receive the error "Invalid Token Format" when submitting a form, it is likely being caused by a third party plugin.

• Our Support

  Our WS Form PRO license holders receive one year of support and plugin updates from the purchase date.

• Preventing Input Zoom on Mobile Devices

  In this article, we'll explore the reasons behind this behavior and provide practical solutions to prevent it.