403 Forbidden Error Message
A 403 Forbidden error message while editing your form may be the result of your hosting provider using mod_security.
Email Notifications Not Working
WS Form sends emails using a built-in function provided by WordPress called wp_mail. This is the same function used by other WordPress form plugins. Sending emails from WordPress can be made more reliable using these tips.
Error “Could not instantiate mail function” When Sending Emails
This article provides some possible solutions to this WordPress error message.
File Upload Issues
Learn how to diagnose file upload issues cause by client and server misconfiguration.
File Uploads Appear as Code in Email
If your email is interpreting file uploads as jumble of letters (also know as Base64 encoding), you will need to disable inline images in emails.
Google Sheets Disconnects
How to reconnect to Google Sheets if the connection fails.
Images are Not Showing in Emails
There are two reason why images might not be showing in your email.
WS Form is designed to work with without requiring any additional software or configuration to WordPress.
Invalid Token Format Error
If you receive the error "Invalid Token Format" when submitting a form, it is likely being caused by a third party plugin.
Our WS Form PRO license holders receive one year of support and plugin updates from the purchase date.